BUSH’S WATERSPORTS PARK 

WAKE HUI INC.

WHAT WAKE PARK

 

Coronavirus (COVID-19) Company Policy

 

OVERVIEW

 

The health, safety and well being of our staff, customers and community are our number one priority. The coronavirus disease (COVID-19) pandemic has changed the way we all function in our daily lives and will continue to do so for some time. We are taking this very seriously and responding by developing extensive, clear policies and protocols to safeguard all staff, customers and visitors to our site.

 

IMPORTANT

 

It is up to each visitor, customer and staff member to assess their level of comfort when determining whether to use our facilities or not. Please do not put yourself, anyone else or our businesses at risk if you are unwell or have any reservations about using our facility. We are small businesses that employ youth ages 15 – 30 and are dedicated to providing a safe, welcoming space for our community. Please consider all of this before you make any decisions. Government legislation demands that all Ontario residents are legally required under public health orders to isolate for: 

 

  • 14 days if they have returned from international travel or are in close contact with someone with COVID-19;

  • 10 days if they have any symptoms that are not related to a pre-existing illness or health condition. These include, but are not limited to – cough, fever, shortness of breath, runny nose, or sore throat.

 

In addition:

  • If you have symptoms, or anyone in your household/social circle has symptoms, or you or anyone in your family/social circle has been to a zone that is highly infectious or considered a “hot spot” and you or they might have been exposed – DO NOT VISIT OUR SITE FOR 14 DAYS.

 

Bush's Watersports Park, Wake Hui Inc. & What Wake Park will be following ALL government regulations and recommendations regarding preventing the spread of COVID-19. See the following links for the latest information from where we are navigating the way we will operate going forward:

 

 

We will be referring to other pertinent resources such as the Water Ski Wakeboard Canada, Water Ski Wakeboard Ontario, Wake Canada and Sport Canada recommendations as well.

 

 

POLICY OVERVIEW & PURPOSE

 

This company policy includes details of the measures we are taking to actively mitigate the spread of coronavirus (COVID-19) should we be able to open. 

 

PLEASE FOLLOW THESE RULES DILIGENTLY – we are all responsible for creating and maintaining a safe and healthy space for all Bush’s Watersports Park, Wake Hui Inc. & What Wake Park operations. If we find anyone not in accordance with these protocols, you will be given a warning and if the behaviour continues, you may be asked to leave.

 

This policy is subject to change and will be updated on an ongoing basis in accordance with government guidelines and regulations, so please check back regularly.

 

It is vital that we are taking these health and safety precautions seriously for one another and ourselves. All our customers must complete a waiver including their email and/or phone number to help with contact, tracing/informing if someone does participate with us and finds out later they test positive for coronavirus.

 

 

WHO THIS POLICY APPLIES TO

 

This company policy applies to all of our employees who physically work at any of our operations in all capacities – owner, founder, program directors, instructors, cable operators, cleaning personnel, park assistant, camp coordinator, camp leaders, leader in training volunteers, coaches and office staff. 

 

This policy also applies to all customers and visitors to the property – whether participating in activities or not. All visitors MUST sign in at the pro shop prior to entering the grounds and/or participating in any activities. 

 

This document includes:

  • Public Safety Measures & Hygiene Practices

  • Dock Sanitation & Safety

  • Cable Safety

  • Pro Shop Safety

  • General Activity & Visitor Safety Guidelines

  • Employee Sick Leave & Client Cancellation Due To Illness

  • Events & Competitions

  • First Aid & Emergency Response

 

 

PROTOCOLS

 

Please note that all protocols should be strictly followed and no exceptions are to be made. Please review the following protocols and actions we are taking to ensure your safety and the safety of all staff, visitors and customers.

 

PUBLIC SAFETY MEASURES & HYGIENE PRACTICES

 

  • Signage has been put out throughout the entire park; 

  • Entrance to food preparation areas, staff shed and VFD huts are for staff only and/or limited to emergency first aid situations; 

  • Please respect the Staff Only & Customers Only areas;

  • Hand sanitizer stations have been installed at various sites throughout the Park, Pro Shop, Deck Area, and Docks;

  • Social distancing tape has been placed on the floor of the Pro Shop, Change Rooms & Communal areas to ensure safety requirements throughout the Park;

  • Picnic Tables will be marked with a 2-meter radius bubble and will not be allowed to be pulled together for any reason in order to prevent mass gathering of people;

  • New occupancy caps will be in place for the following areas (occupancy cap numbers include staff members):

    • Change Rooms: 1 person – per change room;

    • Toilets: 1 person – per toilet, please respect the Staff Only and Customer Only Toilet;

    • Docks: 2 people – Staff Member (Coach/Assistant) and participant. Minors may be accompanied by an adult;

    • Picnic Tables & Seating Arrangements: 5 people – group occupancy by Ontario Provincial Guidelines with 2-meter minimum buffer between each. Any groups should be ONLY those who are in your family or those in your personal circle that you feel safe with;

    • Staff Shed: 1 person – Staff Members ONLY

    • Kitchen: Staff Members ONLY

  • ALL employees, customers and visitors are required to wash their hands after using the toilet, before eating and if you cough/sneeze into your hands (follow the 20-second hand washing rule or hand sanitizer rule). We also encourage you to regularly use the hand sanitizer for any/all other instances. These are located throughout the program areas for your convenience and safety;

  • Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly into one of our marked garbage cans and clean/sanitize your hands immediately;

  • Avoid touching your face, particularly eyes, nose and mouth with your hands to prevent from getting infected;

  • Water cooler, BBQ, basketball, volleyball/badminton, slackline, will not be available/in use for the general public for the duration of the COVID-19 outbreak. We will restore this service as soon as government guidelines permit; 

  • All customers should ask a staff member to operate the water cooler to ensure proper hygiene and sanitation policies are practiced;

  • We highly recommend the use of facemasks and please do be prepared for our staff to be wearing them. We also welcome the use of gloves.

 

 

DOCK SANITATION & SAFETY

 

These protocols apply to all docks – Wakeboard, Boat & Aqua Park.

 

  • All common areas and items (rental gear, board racks, chairs, door handles, reception desks, etc.) will be sanitized between customers with approved products;

  • Employees must wash and/or sanitize their hands between customers;

  • We politely remind all visitors and customers that ONLY the Staff Member and Participant are allowed on the dock, please do NOT approach the dock when a lesson/session is taking place. There is seating, appropriately distanced, on the viewing deck area for spectators. The ONLY exception to this rule is (1) parent/guardian may be allowed on the dock with a minor participant where previously agreed with the Staff Member;

  • Staff members will be circulating at all times to ensure that social distancing and protocols are being respected and maintaining the safe and efficient flow of customers to/from the docks;

  • All customers, visitors and accompanying friends/spectators must adhere to all Bush’s Watersports Park, Wake Hui Inc. & What Wake Park protocols;

  • Aqua Park will not be accessible until the government has lifted playground restrictions. Once allowed, the Aqua Park will be cleaned off with biodegradable soap between uses; 

  • No access to any docks for non-participants, unless it is a pre-approved parent/guardian.

 

CABLE SAFETY

 

These protocols apply to both cables at the Park – Road Side & Lake Side. 

 

  • All drivers will remain a minimum of 2-meters or greater distance away from all participants and spectators at all times;

  • Demonstration of the “pull-up” maneuver and wakeboard lessons will be delivered at a distance – participant will watch only; 

  • Spectators will remain in designated seating/viewing areas and will NOT approach the dock, driver or participant for any reason; 

  • All participants and parents/guardians will be asked to maintain flow on the dock, leaving shortly after their program if there are incoming participants;

  • New entrance/exit points for the cables will be displayed to avoid traffic/accidental cross over on the docks between participants;

  • All rental gear, handles, ropes and seats, etc. will be sanitized between participants. 

 

PRO SHOP SAFETY

 

  • Everyone is asked to use our hand sanitizer available outside the pro shop upon arrival;

  • Occupancy cap for the Pro Shop is (3) people, including (1) Staff Member. This allows for browsing of our inventory (following tape directions on the floor) and contactless payment;

  • If waiting to enter the pro shop, please adhere to physical distancing makers located outside the main entrance. A staff member will inform you when you are able to enter the pro shop;

  • Physical distancing markings have been installed accordingly;

  • All waivers should be completed online (available at Bushs.co) BEFORE coming to the Park for your activity. Tablets will be available in our designated waiting area for those unable to complete it online (please note WIFI is not available);

  • Outdoor kiosk for check-in (waiver, registration and payment);

  • Our payment terminal is set up for tap – we ask that all customers make tap payments if possible to minimize contact between staff and customers;

  • A plexiglass barrier has been installed at the reception desk to minimize contact between staff and clients;

  • All retractable walls, windows and doorways will remain open to allow optimal airflow through our facility.

 

BOAT SAFETY

  • All drivers will remain at 6 ft or greater distance away from the individual taking their lesson at all times;

  • All boats will go out with (1) spotter only and will be staff members only staying at maximum distance apart;

  • No additional spectators will be permitted in the boat until physical distancing measures are lifted;

  • All participants will be asked to maintain flow on the dock and leave shortly after their appointment is complete if there are incoming participants.

GENERAL ACTIVITY & VISITOR SAFETY RECOMMENDATIONS

 

  • We recommend that you attend Bush’s Watersports Park only with those in your family or direct personal friendship group;

  • As always, we recommend pre-booking your activity to ensure that we can plan accordingly to provide the safest experience for you, your group, other customers and our staff;

  • We will be reserving the right to refuse service to anyone who arrives with a fever or cold/flu symptoms. PLEASE NOTE: we have updated our cancellation policy for COVID-19, so if you are feeling poorly, contact Bush’s Watersports Park, Wake Hui Inc. and/or What Wake Park. immediately to discuss options for rescheduling. 

  • We will only be accepting group bookings for time periods of 1 – 2 hours on the Aqua Park (once we are able to put it in). No exceptions will be made – by privately booking the Aqua Park for your group we are able to guarantee that it is cleaned between uses and there will be no crossover with other participants;

  • We are small businesses that are dedicated to our customers, visitors, community and staff. If we see anyone putting another person at risk by not adhering to our protocols we will provide a warning and if the behaviour is not suitably rectified – we will ask you to leave.

 

EMPLOYEE SICK LEAVE & CLIENT CANCELLATION DUE TO ILLNESS

 

  • If you have a fever - no matter how gradual - you will be asked to reschedule your appointment and/or not come into work;

  • If you have cold symptoms - such as cough/sneezing/fever - or feel poorly, please stay home. You will not be charged a late cancellation fee – we just ask that you call us as soon as possible;

  • If you have a positive COVID-19 diagnosis, you can return to our facility only after you’ve fully recovered, with a doctor’s note confirming your recovery;

  • If you have recently returned from out of the country, you must remain home for 14 calendar days and return to our program only if you are fully asymptomatic. You will also be asked not to come into physical contact with any staff members or clients during this time;

  • If you’ve been in close contact with someone infected by COVID-19, with high chances of being infected yourself, please consider the safety of your fellow water sport enthusiasts and stay at home. You will also be asked not to come into physical contact with any other staff members or clients during this time.

 

CONCLUSION

 

COVID-19 has changed the way that we function as a society. Please be patient with us as we navigate the changing times and be aware that this policy and associated protocols will be adapted over time as information and regulations change. Please check back regularly for updates on Municipal, Provincial and Federal regulations. Once we are allowed to open please respect that we remain the right to adjust any of the protocols once they are in practice in order to ensure the safest environment for all staff, customers, visitors and community members. 

 

Stay updated with daily government updates on COVID-19:

Government of Ontario

Government of Canada

Public Health Ontario